Terms & Conditions

Welcome to  www.thecakeparlour.com.  This website (“the site”) is owned and operated by THE CAKEPARLOUR LIMITED.

Please read carefully the following terms and conditions (the “Terms” or “Terms of Use“), as it constitutes a binding agreement between the visitor “you” and The Cakeparlour Limited. By accessing or using our services through the Website, you indicate your acceptance to these Terms. You must be at least 18 years of age for you to enter into agreement with us or make a purchase from the website.

When making a purchase on the website, by checking the box to indicate your acceptance of this Agreement, you represent that;

  • you have read, understood and agree to be bound by this Agreement and
  • you are at least 18 years old, either entering into this Agreement for yourself or entering into the Agreement on behalf of your child or a minor in your legal care. If you are a parent or guardian entering into this Agreement on behalf of a minor, please note that you are fully liable for his or her use of this website

Our Site is designed to enable you to choose and purchase (“Products) offered for sale online from our Site.

  1. TERMS & CONDITIONS FOR PURCHASE OF PRODUCTS
    1.1 Our website service permits you to purchase our Products from this Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below.

1.2 Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an email from us. This email is an Order Confirmation to notify you of the fact we have received and accepted your order.

1.3 If you notice an error in the Order Confirmation you must notify us by telephone (020 8947 4424) by 3pm the day before the order is due to be delivered.

1.4 If you wish to cancel your order for any reason, you must notify us by 3pm by telephone (020 8947 4424) the day before the order is due to be delivered.

A refund will only be made to the same debit or credit card with which your order was placed.

1.5 Your purchase order cannot be accepted until the full payment for the Products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective.

  1. PRICE & PAYMENT
    2.1 The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an invoice, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect pricing.

2.2 Our prices include VAT but exclude delivery costs, which will be added to the total amount due before completion of your order and can be checked on our Deliveries page.

2.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice.

2.4 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures, so that where a Product’s correct price is less than our stated price, we will charge the lower amount when invoicing you. If a Product’s correct price is higher than the price stated on our Site, or we are no longer able to supply a particular Product for some reason, we will contact you by email to advise you and/or to obtain your confirmation that the amended price is acceptable.

2.5 Payment for all Products must be by credit/debit card or bank transfer and those accepted by us are those listed on our website on the date when your order is placed. We will send you an invoice upon receipt of payment.

 

  1. AVAILABILITY & DELIVERY
    3.1 The Products ordered by you can only be delivered to the delivery address provided to us by by you.

3.2 In order for us to hand over the ordered Products upon delivery, the recipient must sign for the Products and that the complete order has been delivered. Thereafter, we will no longer be responsible for actual delivery of the Products to you.

 

  1. RETURNS POLICY
    4.1 We do hope that you will be pleased with your purchase. However, if upon delivery of the Products you find that they are not those ordered by you (for example, the flavour is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by telephone on 020 8947 4424.

If a Product is not as on the Order Confirmation or damaged, we will credit or refund your purchase. In the case of damaged goods, you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss. Please state clearly your dispatch details in all communications to us.

4.2 We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

4.3 Since taste is a very personal matter and subjective, we cannot accept the return of any Products simply because you do not like the taste.

Disclaimer of Warranty 
YOU ACKNOWLEDGE AND AGREE THAT THIS WEBSITE IS BEING PROVIDED FOR USE “AS IS”, AND THEREFORE YOU WILL NOT HAVE ANY PLEA, CLAIM OR DEMAND VIS-A-VIS THE CAKEPARLOUR LIMITED IN RESPECT OF THE WEBSITE’S PROPERTIES, ABILITIES, LIMITATIONS OR COMPATIBILITY WITH YOUR NEEDS. THE USE OF THE WEBSITE IS ACCORDINGLY BEING MADE AT YOUR SOLE AND WHOLE RISK, WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY OR ACCURACY.

THE CAKEPARLOUR LIMITED DOES NOT GIVE ANY GUARANTEES THAT THE WEBSITE WILL OPERATE IN AN UNINTERRUPTED OR ERROR-FREE MANNER OR THAT THE WEBSITE IS FREE FROM ALL HARMFUL COMPONENTS. USE OF INFORMATION OR CONTENT OBTAINED FROM OR THROUGH THE WEBSITE IS AT YOUR OWN RISK.

Please send your questions regarding our Terms to: info@thecakeparlour.com